@phdthesis{DissBorn2012, rgroup={winf}, AUTHOR = {Matthias Born}, title={User Guidance in Business Process Modeling}, school={Institut f{\"u}r Informatik, Technische Universit{\"a}t Clausthal}, year={2012}, supervisor={J.~P.~M{\"u}ller}, url={http://www.logos-verlag.de/cgi-bin/buch/isbn/3144} }